HELP & INFORMATION

Frequently asked
questions.

A quick guide to NovaClarius, our services and how to get in touch.

FAQ / 05NOVACLARIUS LIMITED
What does NovaClarius do?

NovaClarius is a Nigerian technology and innovation company that creates and operates digital products and builds solutions for businesses and organisations. Our services span SMS, USSD and shortcodes, web and app development, mobile marketing and advertising, campaigns and audience engagement, and digital content distribution. Our longer-term ambition is to develop proprietary platforms and technologies that other organisations can build on.

Is NovaClarius licensed by the NCC?

Yes. NovaClarius is licensed by the Nigerian Communications Commission (NCC) to provide content services using short codes. Our licence reference is VAS/SCN/015/17.

Who can work with NovaClarius?

We work with organisations that need mobile or digital services, telecom partners, and artists, labels or other content owners seeking distribution.

What can SMS, USSD and shortcodes be used for?

Shortcodes support product verification, offline supply-chain tracking, public safety alerts, order tracking, subscription access, voting and contests, promotions and Loyalty Rewards, customer feedback and support.

How does CRBT distribution work?

CRBT is hosted and billed on a mobile network operator’s platform. NovaClarius coordinates content-owner agreements, audio assets, distribution information and royalty records. NovaClarius does not bill subscribers for CRBT.

Which NovaClarius services include Loyalty Rewards?

Loyalty Rewards are part of Female World Nigeria, Posh & Venus and Parenting Nigeria. Features and availability can vary by service.

Does NovaClarius provide web and app development?

Yes. Web and app development is part of our services. Contact us to discuss the product or service you need built.

How can I discuss a service or project?

Use the Contact Us page to send an enquiry. We’ll email you to confirm we received it and follow up on your message.

How do I unsubscribe from a subscription service?

Dial *305# and follow the prompts to manage or cancel your value-added service subscriptions. If you need help, contact us with the service name and affected phone number. Never share your PIN or one-time password.

Are all products available on every network?

Availability depends on the product and mobile operator. Contact us to confirm access and current subscription details for your network before subscribing.

What is EducateTheCitizen?

EducateTheCitizen is our national orientation initiative in development. Its ambition is to help people become better informed, think critically, understand their responsibilities and take constructive action in their communities. Explore the initiative.

Can we partner on an innovation initiative?

Yes. We welcome discussions with organisations, educators and potential collaborators. Our Innovation & Impact page identifies initiatives in development and long-term ambitions. Contact us to discuss a practical contribution.

STILL HAVE A QUESTION?

Talk to NovaClarius.

Contact us